What Makes the Customer Service in Japan Different from Other Countries?
Whenever we go out for shopping, buy items online, purchase things need, have dinner at a restaurant, checking-in at a resort or hotel, I’m sure we all want and expect a better customer service to make us feel comfortable and important. Also, to let us realize that our money is worth spending. I’m pretty sure that none of us will spend money just for a low-quality product or service. In fact, business establishments could expect us to go back to them and continue patronizing their products and services simply because we are happy and satisfied. Here in Japan, you can expect an excellent customer service. Any local or tourist are happy and satisfied with the services rendered by most business establishments that can be found here.
Aside from having a rich culture, Japanese are known for being hospitable and courteous. This part of their culture and behaviour is called Omotenashi. This means courtesy towards others. This makes their customer service in Japan unique compared to other countries. It is custom here that when someone visits a host, they have to treat the visitor as god (okyaku-sama), and must be treated the way gods are treated- with utmost care and assistance. Every Japanese I have encountered are hospitable and courteous. From an individual, to their family, to the community, and to the rest of the country. Same goes to staffs (Tenin) and owners of any business here in Japan. They are dedicated to give satisfaction and 100% excellent customer service.
You can experience courtesy and hospitality in a wide variety of business establishments here like convenience stores and supermarkets, malls, restaurants, resorts and hotels, and many more.
If you go to any convenience stores, supermarket, or department store you can find a variety of vending machines that offers easy, fast and effective way of getting anything that you need. Food, sodas, coffee, magazines, newspaper, paying your bills, etc. are just among the things that can easily be obtained from these machines. Having these kinds of machines that render fast and easy access really gives customers’ convenience and satisfaction. But that’s not it, convenience does not end with these vending machines. The staff of these stores are also trained and dedicated to help their customers in getting the things they need. Regardless if they are busy doing their duties, they will leave it for a while just to give assistance to the customer in need, helping them find the things they are looking for.
In a restaurant, resort or a hotel, you can expect a high quality of service and hospitality. Some of them even offer affordable prices and services. Their staffs, waiters, and receptionists are at your service to make your experience in Japan a memorable one for you. They never miss to greet the customers coming in and out. It is SOP in any store to maintain a certain level of politeness towards all customers. You might be generous in giving tips to these staffs but in Japan it is not necessary to do so. Japanese believed that if you’re a visitor to them you don’t need to pay back for the services that they have rendered to you. It is their honor to make their guests feel comfortable and satisfied.
Transportation here in Japan also offers a fast and effective customer service. If you’re using a train to explore the city or to travel, you may get a reloadable ticket card so that it will be easier and convenient for you to take a ride. Cabs and other vehicles are also available.
Isn’t this exciting to know? Where else should you go for your next travel plan. You might get interested to visit Japan now to experience convenience, hospitality and utmost courtesy with fast and effective customer service.
RCDAYANG / PH